I've had an automated reply from the new Mediamax customer support system, written about last time.
At least it acknowledges the problem of files not being accessible. Perhaps they should put that on the blog. They are described as 'temporarily unavailable'. I guess we could say a month is 'temporary', if it doesn't drag on into two months....
Here is what the email says:
Thank you for contacting the MediaMax Customer Support Team! There is no need to reply to this message. Your email will be answered as quickly and efficiently as possible by one of our trained support staff. Due to abnormally high email volume it may take longer than normal for you to receive a reply. For the latest site update please read and subscribe to our blog at blog.mediamax.com.
We are working around the clock to correct the situation with temporarily unavailable files. We will post updates on the blog as issues are resolved.
Your e-mail has generated Ticket ID******. Please use the ticket number when referring to this issue in the future.
Be sure to add firstname.lastname@example.org to your contact list or accepted sender list to ensure proper delivery of MediaMax e-mails.
Thank you for contacting MediaMax! We look forward to serving you.
MediaMax Customer Support