Some files are unobtainable. They are working on it, but no idea of when files missing for over a month will be obtainable. This was a reply I received from the new improved support email service (seems like you will get a reply now within a day or so).
---Mediamax support 30 July
The fix is ongoing and in progress, but I don't have an ETA on it's completion. I'm sorry I don't have a better answer for you than that.
I have tried to upload the missing files as I am fortunate to still have copies. Mine are mp3 files. They do not appear. This is what Mediamax support had to say.
---Mediamax support 28 July
There's an issue with some bit for bit copies, that compunds this issue, a new upload of an existing file won't work unless you change the content of the file itself. Just changing the file name won't work, you need to edit something like the metadata to change the checksum of the file. A new upload should then result in a working file.
We are very sorry about this and are working to resolve it but please try the above workaround in the meantime.
I responded that changing an mp3 file is not a particularly easy workaround and my preferred approach is to use another service.
Now, some people are unable to download because their download limit has been reached and not re-credited at the start of the next period. This is the response from Mediamax:
---Mediamax blog 30 July 2007
Some users with accounts renewing the last four days of this month may not have automatically received their regular allotment of downloads. If you are one of the users affected please email us at firstname.lastname@example.org. In your subject line please type "Download Credits". We'll have your download credits posted within 24 hours of receiving your email.
We are working on a solution to prevent this from happening next month. We apologize for any inconvenience.
Thanks for your patience and your business!
The MediaMax Customer Support Team
----Mediamax blog 28 July 2007
We've gotten inquiries from users about the return of FTP uploads. We have a new version that will allow the management of both uploads and downloads. (The previous version only allowed for the management of uploads.) This added functionality was a request from many of our users. We're currently performing quality assurance testing on the new version to ensure full functionality. We'll post here when it becomes available for use.
So still not much joy for customers.