There has been no word from Mediamax on their blog, but according to a comment posted here, Mediamax CEO Steve Iverson has said the file recovery process has completed.
Files were lost on 15 June when Mediamax botched the move to new servers. Customer services were awful communicating news on this and it was only through this blog that we learned the scale of the data loss. We were also promised substantial recovery of files.
John Hood said:
We are about a third of the way through restoring access to files. I don't have a timeline for you beyond what Steve has already stated. We have more than a petabyte of files to sift through. What I can say is that 99.9998% of the files that we have tried to restore access to have been successful. We're working with our vendor to speed up the process.
A petabyte is 10 to the power 15.
Well, WillTRiker posted about communication with Steve stating:
"basically this is finished and according to Steve they nearly got everything back that was accidentely deleted."
Martin posted a comment on that post saying that 36% of his files are missing.
File recovery. Steve Iverson says the process is finished and they got back ‘nearly everything that was accidentally deleted’. I’m not saying that Steve Iverson is lying about this although I have carefully measured that 36% (9,625 missing out of 27,107) of the files in my major collection are still showing as ‘inaccessible’ and other people are also reporting similar loss rates.
Steve is probably right they DID get back most of the files that were accidentally deleted on 15 June 2007 but they did NOT restore the several thousand files that have been affected by ‘collection rot’ over the previous years and almost certainly many of which were previously lost during the August 2006 migration from Streamload to MediaMax.
Dress it up in carefully worded half truths if you like Steve, but the net result is that MediaMax has LOST 36% of my files, and presumably affected other long term users to a similar extent. Perhaps most of these files are in fact still stored somewhere on your servers and it is just the directory links that are stuffed up. Whatever the explanation, around 250Gb of my files are gone. Actually, that probably pleases you as it is 250Gb less storage that you need to provide and goes some way to ‘clearing the dead weight on the servers’ (whether it is truly dead weight or not). Does it please me to have lost more than one third of the files painstakingly uploaded during the past four years while being continually assured that they were ‘safely and reliably’ stored by MediaMax? Well what do you think!
Not the 0.0002% John Hood suggested would be the case.
And no news or apology on the official blog!!
The Mediamax website still promises:
MediaMax, powered by Streamload, gives you a private and secure place to upload, store, access, and share your personal videos, photos, movies, music, and files.
* Store files securely on the web. Get 25 GBs of FREE online storage.
* Access your files from any web browser.
* Share all your files quickly and easily, without file size restrictions.
* Host videos, audio, images and more on the web.
* Backup your files and data safely and reliably.
Here is a screenshot:
Click on it for the larger version.
I haven't explored the terms and conditions, and perhaps there is a disclaimer saying that 'secure storage' means that all your files may be lost without compensation. But even if there is, it seems to me that advertising a service that the company has no track record of delivering successfully and continuing to bill customers who are not receiving that service is a little suspect.
So I'm tagging this entry with 'legal action' for anyone who is interested in pursuing this line or offering advice on it.