You'll see some new links on the right hand panel. One is for wish lists. That will link to the latest entry on this topic. Add your comments to it and I'll update from time to time. Relevant entries will be tagged so you can look back over past entries too by following the link from 'entries by subject'.
Here are some of the lists left as comments on recent entries:
Martin's Wishlist of MediaMax features:
Here are my suggestions. What do others think?
1. Files able to be uploaded quickly and reliably. My own preference is for FTP as I can throttle upload rates and restart interrupted uploads, however if these options were included in a MediaMax product more like the much missed slick and efficient Streamload uploader, I'd happily use that instead. MediaMax XL is worthless in its current incarnation (and also the new version by preliminary reports). It is huge, slow and manages to set new benchmark highs for unreliability. The browser upload option still fails 20%-30% of my uploads and I don't dare upload multiple files because no files get uploaded unless they all complete. There is no resume option. If an upload fails at 95% you just start again from scratch.
2. 100% file availability and retention guaranteed. It is just not acceptable that large numbers of files vanish and the only option is to reload them.
3. Easy 'rehabilitation' of lost files. For the huge number of files that have already been lost, these files should be able to be 'rehabilitated' by uploading them again. Surely it cannot be so hard for MediaMax to work out that a file being uploaded with the same MD5 checksum as an existing directory entry corresponds to a dead link and actually store the file. If I can identify dead links from here then MediaMax certainly can too. It is ludicrous that the only way to rehabilitate a dead link file is to modify its checksum and upload it again as a completely different file. Streamload did not have this limitation and neither should MediaMax.
4. Fix the 'random directory relocation' bug that seems to plague users with large collections. This bug has destroyed the last two sets of files I have sent out.
5. Davcin's MediaMaxExplorer be made the preferred interface to access MediaMax. Offer Davcin sensible money for his product, get the few remaining limitations sorted out and forget about the browser interface which is frustratingly slow, a waste of time and never shows enough of a filename to be useful.
6. Restore sensible reporting of usage. Streamload had primitive but useful reporting of file downloads. MediaMax only tells you the total amount downloaded and expects you to believe the number.
7. Respond to support emails. I know you are receiving an uncommonly large number of support emails at present, but there are few things that irritate an already irate customer more than being ignored. Regular customer communication through official and unofficial blogs and even individual emails containing honest status reports rather than spin, even if the news is bad, goes a long way towards keeping customers on side. I would much prefer to know 'There has been a server failure hence 25% of recently uploaded files have been lost. Please reload them.' rather than just finding that 25% of my recent uploads have vanished and not knowing why.
That's my wishlist. Any additions?
Add you comments and wishes to this entry.