There have been several comments posted here from John Hood of Mediamax and even CEO, Steve Iverson. More on those in a moment, with news on having account billing rolled on.
First, below is the latest posting on the official Mediamax blog. Comments are not possible there, so leave them here:
A few updates about what's up at MediaMax.
We're about 80% of the way through our data recovery project. We'll make an announcement here when the project is complete. Many thanks to all the users who have written to us acknowledging the return of their files.
WE CONTINUE TO GROW
We've added more staff in order to better serve our users. This week we increased our customer support staff by 40% and hired a Director of Engineering.
We're close to releasing the latest beta version of our XL application. We'll announce it here just before it is launched.
As always, thanks for your business and support!
The above covers many of the points made by John Hood in recent comments here. Regarding the newsvine article and history and connections between Streamload/Mediamax and Nirvanix, the response is:
---From John Hood response on earlier post
Bottom line here is that most of the Streamload senior management (and the bulk of the staff for that matter) went to Nirvanix. Steve and I moved across the street to start MediaMax. It's close to both of our homes. Simple as that.
Again, MediaMax and Nirvanix were spun off from Streamload. All of the people that you have mentioned were senior managers at Streamload and now hold the same positions at Nirvanix. None of them has EVER worked at MediaMax, Inc., which started business on July 1.
Regarding the removal of the Newsvine article, Mediamax CEO Steve Iverson replied here:
> re: the NewsVine article
Note: MediaMax did not request that article or comments to be taken down - that is patently wrong. I can only assume someone from Nirvanix requested that but I have not confirmed with them yet. I know for certain that John Hood and I did not contact NewsVine in regards to that article.
I asked through a comment about why customer service agents had responded to reports of problems with uploading files as if it was the first they had heard of it and the possibility of having account billing rolled on.
John replied on the post as follows:
1. I read that exchange and agree that it was annoying and patronizing. I have spoken to all of the reps about this.
2. I'm more than willing to roll your billing dates. Just let me know your username.
I was thinking it should be an across the board roll on for all customers, not just those who asked for it. Are there customers who have been unaffected? Anyway, I'll post something shortly so we can perhaps make a group request for this.
I think the above covers most things. There are still discussions going on in the comments about the possibility of switching on ftp access pending Mediamax's own utility for ftp uploading being available and for making a fix available sooner rather than later for bulk processing of files in the filemanager. I'll flag up any news on those if and when it appears.
And if Martin Hood - a Mediamax customer - can explain how he does his bulk file accessibility audits as reported on the last post, several people are interested.