There is an new entry on the mediamax blog, which I'll give below.
But first my useless response from customer support about files not uploading. If John Hood is reading, can you please tell your staff not to be so patronising. We all now the system is totally unreliable.
This is the reply:
---From Mediamax customer support
Thank you for your email. I am sorry to hear of the issue uploading your file. I have just uploaded a file to my account and it uploaded in minutes. The way the files are uploaded changed a little. When the files upload they do not upload to the upload folder they upload to the file manger folder. Please check all the pages of your file manager. I have found changing the file page to 100 makes it easier to find the new file. I am sorry for any inconvenience please let us know if the issue persists. Thank you for your time.
---end of message from customer support
And now the new entry on the Mediamax blog. As usual, leave comments here, because Mediamax doesn't allow them on its blog:
We're pleased to announce that the data recovery project is running ahead of schedule. Most files have been restored to most user accounts. We've still got a ways to go and expect the entire project to be completed in 3-5 weeks.
RE-UPLOADING INACCESSIBLE FILES
In order to re-upload inaccessible files you need to change more than the file name. You need to edit the metadata to change the checksum of the file. A new upload should then result in a working file.
Here's a tip from one of our users on how to do that:
Tag&Rename (a music files tag editor that easily handles all popular
digital audio formats.)
To batch change enough tags to enable the "Checksum" to appear changed to
the mediamax servers
They do a 30 day unlimited trial here