The missing file I was monitoring for signs of progress is now back! I'll do a more systematic test to see if the rest are too.
This is new on the official Mediamax blog. As usual, you can't leave comments there, so leave them here. Hopefully someone from Mediamax will drop by some time to address some of the points people have been leaving in comments:
---Mediamax blog quote
Thanks for your feedback regarding FTP availability and MediaMax XL performance. We're listening to your concerns and in response are in the process of doubling our Engineering staff. This will enable us to respond faster to user issues.
As we've mentioned earlier, we have a completed FTP product that we are in the process of QA'ing. It's taking a while, but we need that time to ensure we release a quality product that you will enjoy using.
MediaMax XL is still a beta product. We hope to release the newest beta release shortly. We've gotten a lot of good customer feedback that will greatly enhance the usability of this product as it evolves.
Upload performance continues to improve. We had another record week in this area which is reflected in a decrease in support queries regarding uploading.
Thanks for your business and your support!
I wonder what it means when they say they are doubling engineering staff. We have learnt through this blog that less than a dozen people work at Mediamax. Take off the CEO, Customer Support manager, at least a few customer support staff (there have been a few different names appearing), accounts, security, reception etc. then 'doubling' could actually mean employing one more person!! Two if we are lucky.