We've heard from several customers that they are not receiving emails from our Customer Support team. We've done some internal testing in response to your queries. Our emails are frequently blocked by AOL and are almost always blocked by Comcast. To ensure a timely reply from Support, AOL and Comcast users should email us from an alternate account such as Yahoo or Hotmail.
Please don't forget to include your username.
We are currently working with both companies to resolve this situation.
Thanks for your support!
Comments are disabled on the official blog, so leave your comments here.