In the last posting here I linked to an article posted on newsvine. The author reported that he had been forced by newsvine to enable comments on the article as Mediamax wanted a right to reply. This is ironic as Mediamax does not allow people to comment on the postings on its own blog.
All the same, the author enabled comments and many began to appear, supporting his report of lousy service from Mediamax.
As you can see from the last post, the link is now dead. Newsvine removed the post anyway. Why? Good question. One thing we do know is that Mediamax did not exercise its right to reply - perhaps fearing that people would point out any errors it may contain.
You can read the original article and others on Mediamax/Nirvanix (a Mediamax spin-off company) at:
And you - and Mediamax - are able to comment on that site.
Mediamax is not only able to comment on the Mediamaxusers blog - many of us are appealing for it to do so!!
We want some feedback. Emails from customer services are often useless - as past postings and comments here show. There has been no post on the official blog for over a week.
So this blog is the place to come for updates that actually have some bearing with reality.
Thanks to Martin Hood for his comments on the progress with missing files returning. This is his most recent:
It's true, the files ARE coming back!
Let me state at the outset that I am no apologist for MediaMax. I am a long term subscriber with a collection of some 30,000 audio files stored on MediaMax and like everyone else was horrified to find that almost all of these files became inaccessible on 15 June. Dismissal was very light retribution for the former employee who was responsible for this debacle!
The 30,000 files have been uploaded regularly since July 2003 and should provide a representative sample over time of the restoration of files by MediaMax.
I have performed a 100% audit of the availability of all these files on August 18 and again around August 31 and there was a marked improvement at the second sampling with the overall inacessible rate down to (only!) 45% from more than 80% a fortnight ago.
The availability improvement varies greatly with the date that the files were uploaded and this graph shows how well the file restoration is proceding for the files uploaded during the past four years.
There is still a long way to go before all files are restored and my own estimates of how long this will take are are 6-8 weeks and are consistent with those quoted by John Hood of MediaMax (no relation).
I am encouraged by the results of this research but will reserve judgement about the effectiveness of MediaMax's file recovery until the end when I see what the residual loss rate is. Even a modest 2% final loss rate will be totally unacceptable for me as this will be 600 files that need to be reloaded and 15Gb of bandwidth. With the current frustratingly unreliable uploading options, that is a huge amount of work.
Wow! That graph is pretty frightening. The area under it is the black hole of missing files. There seems to be no connection between date of upload and return of files. And there is an awfully long way to go.