In response to my question about rolling on billing dates, John Hood of Mediamax responded on this blog with a comment that he would do so, if I send my account name.
That is very welcome.
But it raises another question. Are there any Mediamax users who do not deserve to have their accounts rolled on (or a refund if they prefer it)?
My experience is that this service has not been performing since June. I used to have regular meetings in Second Life using hosted mediastreams. I haven't had any since June because streams I wanted to use had disappeared. Now momentum has been lost and I don't know when there will be any point trying again. I also lost podcasts until I found another server to host them.
My view is that if Mediamax wants to make amends to customers, it should roll on billing dates by the number of months lost from June. The clock is still ticking, of course, as the service is still not properly usable. Indeed, new problems arise. The official Mediamax blog reported a 401 page timeout problem 4 days ago and still no update to say it is fixed.
It seems to me, the simplest thing is for Mediamax to freeze its billing process and when they do have things working, add on the lost months already deducted before they start the billing process again. I appreciate that creates cashflow problems, but, hey, isn't that a good reason to get things fixed and to ensure outages of 3 months or more do not occur again?
I would like to suggest anyone who wants their account rolled on in this way add their user name in a comment here. If you do not want to make this public, contact Mediamax at email@example.com
I'll post a quick link to this page in the side bar so we can find it again. If you think you deserve more than the months lost since June, please say so.
By the same token, if there are any Mediamax customers out there who have been unaffected by the problems of the past months and want to publicly acknowledge receiving good service as advertised, then please also leave a comment. It would be interesting to know if there are any.