If you are concerned that Nirvanix has your data and you would like it back, see:
http://nirvanixusers.blogspot.com/2008/07/about-this-blog.html
To my mind, Nirvanix should show a little more concern for users. If it was a company warehousing house contents I doubt it would be able to dump everything in the incinerator simply because an agent had mislaid some keys and their filing cabinet had fallen over and the index cards had become mixed up. Particularly if the warehousing company was part of the same enterprise when entrusted with the items.
Showing posts with label legal action. Show all posts
Showing posts with label legal action. Show all posts
Monday, July 14, 2008
Friday, April 18, 2008
Moving over to Linkup - watch out non-paying users you could lose your files
Thanks to everyone, and in particular WillTRiker, for keeping this blog going.
Great to see John Hood is a regular poster, responding to people's concerns here. Nice to get requests from you for adding links to help people using the blog, but may I suggest MediaMax looks to its own blog (comments still disabled) and poor communications at the same time.
Which is the issue that prompts me to come back today. I follow what's going on as comments are posted and hear that many people have not yet received a notification email from MediaMax. Mine has just arrived, so I'm posting it below. Like some people who have commented here, I am concerned that the switch over is to take place next week and I'm only being informed now.
It is an utter disgrace to read that free Mediamax subscribers need to upgrade by 25 April: "Otherwise, your account will be deleted and all your files will be lost."
Hasn't MediaMax learned a thing about the misery it causes when it loses people's files?
Anyway, the latest poll presents some other options, so give your view. For the record, the last poll showed that in January 70% of voters had extreme problems with MediaMax, 16% significant problems, 9% rare problems and 5% no problems.
This is the email I've just received. I'll join in with posting my comments on the switch over here later.
Luzo.
---MediaMax email received 18 April (ie one week before free subscribers will lose all their files)
We have some exciting news to share! We will be launching a major upgrade to MediaMax this month. With this release, we're going to be renaming our service to "The Linkup" (www.thelinkup.com). The Linkup supports all of the current functionality of MediaMax, but also has some exciting new features.
The basic info you need to know:
"The Linkup": MediaMax will be renamed to "The Linkup" on April 25. The new URL will be www.thelinkup.com and we're expecting that you'll love the new service and features. You can check out a preview now at:
http://www.thelinkup.com/
Current subscribers: If you are currently a paying subscriber to MediaMax, you don't need to do anything. Your account will automatically be moved from MediaMax to The Linkup before the end of the month. All files that you uploaded to MediaMax after July 1, 2007 will be automatically moved to The Linkup. If you'd like to move additional files, please select them here using the "mover" tool:
http://www.thelinkup.com/mover
We'll process requests made using this tool once per day through the end of this month. You can use this tool more than once if you forgot some files the first time.
Current non-paying users: If you are not currently a paying subscriber to MediaMax, you need to upgrade your account before April 25 to be included in the move. Otherwise, your account will be deleted and all your files will be lost. Click here to upgrade your MediaMax account:
Upgrade now:
http://www.mediamax.com/Brands/MediaMax/home/pricing_plan.aspx
The Linkup Prices: Effective April 25, we will be increasing the prices of all of our premium subscriptions, but, in addition to the increased stability and new features that The Linkup provides, we are also removing bandwidth limits on all accounts, so there will be no more bandwidth "overage" charges (for personal, non-commercial use only). For example: $4.95/mo subscribers will now be paying $5.95/mo; $9.95/mo subscribers will now be paying $11.95/mo. Your MediaMax subscription will be automatically moved to a The Linkup subscription that is closest to what you currently pay. Additional subscription details will be available on The Linkup web site.
That's it! If you're currently a paying subscriber, there is nothing for you to do (except for selecting extra files that you'd like to have moved). For additional information please visit our blog: http://mediamaxblog.blogspot.com/
Thanks for reading, and we're looking forward to having you at The Linkup!
MediaMax & The Linkup Support Team
support@mediamax.com
---
Great to see John Hood is a regular poster, responding to people's concerns here. Nice to get requests from you for adding links to help people using the blog, but may I suggest MediaMax looks to its own blog (comments still disabled) and poor communications at the same time.
Which is the issue that prompts me to come back today. I follow what's going on as comments are posted and hear that many people have not yet received a notification email from MediaMax. Mine has just arrived, so I'm posting it below. Like some people who have commented here, I am concerned that the switch over is to take place next week and I'm only being informed now.
It is an utter disgrace to read that free Mediamax subscribers need to upgrade by 25 April: "Otherwise, your account will be deleted and all your files will be lost."
Hasn't MediaMax learned a thing about the misery it causes when it loses people's files?
Anyway, the latest poll presents some other options, so give your view. For the record, the last poll showed that in January 70% of voters had extreme problems with MediaMax, 16% significant problems, 9% rare problems and 5% no problems.
This is the email I've just received. I'll join in with posting my comments on the switch over here later.
Luzo.
---MediaMax email received 18 April (ie one week before free subscribers will lose all their files)
We have some exciting news to share! We will be launching a major upgrade to MediaMax this month. With this release, we're going to be renaming our service to "The Linkup" (www.thelinkup.com). The Linkup supports all of the current functionality of MediaMax, but also has some exciting new features.
The basic info you need to know:
"The Linkup": MediaMax will be renamed to "The Linkup" on April 25. The new URL will be www.thelinkup.com and we're expecting that you'll love the new service and features. You can check out a preview now at:
http://www.thelinkup.com/
Current subscribers: If you are currently a paying subscriber to MediaMax, you don't need to do anything. Your account will automatically be moved from MediaMax to The Linkup before the end of the month. All files that you uploaded to MediaMax after July 1, 2007 will be automatically moved to The Linkup. If you'd like to move additional files, please select them here using the "mover" tool:
http://www.thelinkup.com/mover
We'll process requests made using this tool once per day through the end of this month. You can use this tool more than once if you forgot some files the first time.
Current non-paying users: If you are not currently a paying subscriber to MediaMax, you need to upgrade your account before April 25 to be included in the move. Otherwise, your account will be deleted and all your files will be lost. Click here to upgrade your MediaMax account:
Upgrade now:
http://www.mediamax.com/Brands/MediaMax/home/pricing_plan.aspx
The Linkup Prices: Effective April 25, we will be increasing the prices of all of our premium subscriptions, but, in addition to the increased stability and new features that The Linkup provides, we are also removing bandwidth limits on all accounts, so there will be no more bandwidth "overage" charges (for personal, non-commercial use only). For example: $4.95/mo subscribers will now be paying $5.95/mo; $9.95/mo subscribers will now be paying $11.95/mo. Your MediaMax subscription will be automatically moved to a The Linkup subscription that is closest to what you currently pay. Additional subscription details will be available on The Linkup web site.
That's it! If you're currently a paying subscriber, there is nothing for you to do (except for selecting extra files that you'd like to have moved). For additional information please visit our blog: http://mediamaxblog.blogspot.com/
Thanks for reading, and we're looking forward to having you at The Linkup!
MediaMax & The Linkup Support Team
support@mediamax.com
---
Monday, October 29, 2007
Files lost forever? What are the next steps?
There has been no word from Mediamax on their blog, but according to a comment posted here, Mediamax CEO Steve Iverson has said the file recovery process has completed.
Files were lost on 15 June when Mediamax botched the move to new servers. Customer services were awful communicating news on this and it was only through this blog that we learned the scale of the data loss. We were also promised substantial recovery of files.
John Hood said:
http://mediamaxusers.blogspot.com/2007/08/files-coming.html
---
We are about a third of the way through restoring access to files. I don't have a timeline for you beyond what Steve has already stated. We have more than a petabyte of files to sift through. What I can say is that 99.9998% of the files that we have tried to restore access to have been successful. We're working with our vendor to speed up the process.
---
A petabyte is 10 to the power 15.
Well, WillTRiker posted about communication with Steve stating:
http://mediamaxusers.blogspot.com/2007/10/mediamax-v6.html
"basically this is finished and according to Steve they nearly got everything back that was accidentely deleted."
Martin posted a comment on that post saying that 36% of his files are missing.
---Extract begins
File recovery. Steve Iverson says the process is finished and they got back ‘nearly everything that was accidentally deleted’. I’m not saying that Steve Iverson is lying about this although I have carefully measured that 36% (9,625 missing out of 27,107) of the files in my major collection are still showing as ‘inaccessible’ and other people are also reporting similar loss rates.
Steve is probably right they DID get back most of the files that were accidentally deleted on 15 June 2007 but they did NOT restore the several thousand files that have been affected by ‘collection rot’ over the previous years and almost certainly many of which were previously lost during the August 2006 migration from Streamload to MediaMax.
Dress it up in carefully worded half truths if you like Steve, but the net result is that MediaMax has LOST 36% of my files, and presumably affected other long term users to a similar extent. Perhaps most of these files are in fact still stored somewhere on your servers and it is just the directory links that are stuffed up. Whatever the explanation, around 250Gb of my files are gone. Actually, that probably pleases you as it is 250Gb less storage that you need to provide and goes some way to ‘clearing the dead weight on the servers’ (whether it is truly dead weight or not). Does it please me to have lost more than one third of the files painstakingly uploaded during the past four years while being continually assured that they were ‘safely and reliably’ stored by MediaMax? Well what do you think!
---extract ends
Not the 0.0002% John Hood suggested would be the case.
And no news or apology on the official blog!!
The Mediamax website still promises:
---
MediaMax, powered by Streamload, gives you a private and secure place to upload, store, access, and share your personal videos, photos, movies, music, and files.
* Store files securely on the web. Get 25 GBs of FREE online storage.
* Access your files from any web browser.
* Share all your files quickly and easily, without file size restrictions.
* Host videos, audio, images and more on the web.
* Backup your files and data safely and reliably.
---
Here is a screenshot:
Click on it for the larger version.
I haven't explored the terms and conditions, and perhaps there is a disclaimer saying that 'secure storage' means that all your files may be lost without compensation. But even if there is, it seems to me that advertising a service that the company has no track record of delivering successfully and continuing to bill customers who are not receiving that service is a little suspect.
So I'm tagging this entry with 'legal action' for anyone who is interested in pursuing this line or offering advice on it.
Files were lost on 15 June when Mediamax botched the move to new servers. Customer services were awful communicating news on this and it was only through this blog that we learned the scale of the data loss. We were also promised substantial recovery of files.
John Hood said:
http://mediamaxusers.blogspot.com/2007/08/files-coming.html
---
We are about a third of the way through restoring access to files. I don't have a timeline for you beyond what Steve has already stated. We have more than a petabyte of files to sift through. What I can say is that 99.9998% of the files that we have tried to restore access to have been successful. We're working with our vendor to speed up the process.
---
A petabyte is 10 to the power 15.
Well, WillTRiker posted about communication with Steve stating:
http://mediamaxusers.blogspot.com/2007/10/mediamax-v6.html
"basically this is finished and according to Steve they nearly got everything back that was accidentely deleted."
Martin posted a comment on that post saying that 36% of his files are missing.
---Extract begins
File recovery. Steve Iverson says the process is finished and they got back ‘nearly everything that was accidentally deleted’. I’m not saying that Steve Iverson is lying about this although I have carefully measured that 36% (9,625 missing out of 27,107) of the files in my major collection are still showing as ‘inaccessible’ and other people are also reporting similar loss rates.
Steve is probably right they DID get back most of the files that were accidentally deleted on 15 June 2007 but they did NOT restore the several thousand files that have been affected by ‘collection rot’ over the previous years and almost certainly many of which were previously lost during the August 2006 migration from Streamload to MediaMax.
Dress it up in carefully worded half truths if you like Steve, but the net result is that MediaMax has LOST 36% of my files, and presumably affected other long term users to a similar extent. Perhaps most of these files are in fact still stored somewhere on your servers and it is just the directory links that are stuffed up. Whatever the explanation, around 250Gb of my files are gone. Actually, that probably pleases you as it is 250Gb less storage that you need to provide and goes some way to ‘clearing the dead weight on the servers’ (whether it is truly dead weight or not). Does it please me to have lost more than one third of the files painstakingly uploaded during the past four years while being continually assured that they were ‘safely and reliably’ stored by MediaMax? Well what do you think!
---extract ends
Not the 0.0002% John Hood suggested would be the case.
And no news or apology on the official blog!!
The Mediamax website still promises:
---
MediaMax, powered by Streamload, gives you a private and secure place to upload, store, access, and share your personal videos, photos, movies, music, and files.
* Store files securely on the web. Get 25 GBs of FREE online storage.
* Access your files from any web browser.
* Share all your files quickly and easily, without file size restrictions.
* Host videos, audio, images and more on the web.
* Backup your files and data safely and reliably.
---
Here is a screenshot:
Click on it for the larger version.I haven't explored the terms and conditions, and perhaps there is a disclaimer saying that 'secure storage' means that all your files may be lost without compensation. But even if there is, it seems to me that advertising a service that the company has no track record of delivering successfully and continuing to bill customers who are not receiving that service is a little suspect.
So I'm tagging this entry with 'legal action' for anyone who is interested in pursuing this line or offering advice on it.
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