I'll post updates on the official Mediamax blog about upload delays as comments on this entry, rather than a new one each time.
You can find it from the 'errors list' link at the side.
This has been posted today. See:
http://mediamaxblog.blogspot.com/2007/11/upload-delay.html
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UPDATE: We're back up to normal speeds, thank you for your patience!
Just a quick note to our users that there's a brief upload delay so files won't immediately appear as per normal.
We should be caught up shortly and will update this post when we're caught up again.
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You can't leave comments on the official blog, so leave them here.
Showing posts with label Error messages. Show all posts
Showing posts with label Error messages. Show all posts
Tuesday, November 13, 2007
Monday, October 1, 2007
Errors in October 2007
Since 19 September the official Mediamax blog has been reporting :
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We are currently experiencing technical issues with our site. When attempting to access the site users may get a 401 error saying that they "are not authorized to view this page". Our IT team is working on correcting the situation. We will post here when it is resolved.
---
Nearly two weeks later and nothing has yet been posted to say it has been resolved.
Other known problems are files failing to upload, though you get no warning of this. They just do not appear.
Many files are inaccessible. Mediamax say they are working on it. See the quick link to the latest file availability audit on the right.
People being billed incorrectly. If you want to add your name to the list of those who want billing frozen until problems are resolved and dates rolled on by months already lost, then see the quick link on the right.
There are issues with the bulk uploader not working.
The Mediamaxusers poll for performance in September gives system reports as follows (30 votes at the time of writing):
No problems : 0%
Rare problems (within tolerable levels) : 4 (13%)
Significant problems (difficult to tolerate) : 13 (43%)
Extreme problems (causing severe difficulties) : 13 (43%)
If you didn't vote on your experience in September, you still have the first week in October to do so.
See the post previous to this one with suggestions for how Mediamax could improve status reports:
http://mediamaxusers.blogspot.com/2007/09/mediamax-system-status.html
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We are currently experiencing technical issues with our site. When attempting to access the site users may get a 401 error saying that they "are not authorized to view this page". Our IT team is working on correcting the situation. We will post here when it is resolved.
---
Nearly two weeks later and nothing has yet been posted to say it has been resolved.
Other known problems are files failing to upload, though you get no warning of this. They just do not appear.
Many files are inaccessible. Mediamax say they are working on it. See the quick link to the latest file availability audit on the right.
People being billed incorrectly. If you want to add your name to the list of those who want billing frozen until problems are resolved and dates rolled on by months already lost, then see the quick link on the right.
There are issues with the bulk uploader not working.
The Mediamaxusers poll for performance in September gives system reports as follows (30 votes at the time of writing):
No problems : 0%
Rare problems (within tolerable levels) : 4 (13%)
Significant problems (difficult to tolerate) : 13 (43%)
Extreme problems (causing severe difficulties) : 13 (43%)
If you didn't vote on your experience in September, you still have the first week in October to do so.
See the post previous to this one with suggestions for how Mediamax could improve status reports:
http://mediamaxusers.blogspot.com/2007/09/mediamax-system-status.html
Wednesday, September 26, 2007
Errors in September 2007
Since 19 September the official Mediamax blog has been reporting :
---
We are currently experiencing technical issues with our site. When attempting to access the site users may get a 401 error saying that they "are not authorized to view this page". Our IT team is working on correcting the situation. We will post here when it is resolved.
---
A week later and nothing has yet been posted to say it has been resolved.
Other known problems are files failing to upload, though you get no warning of this. They just do not appear.
Many files are inaccessible. Mediamax say they are working on it. See the quick link to the latest file availability audit on the right.
People being billed incorrectly. If you want to add your name to the list of those who want billing frozen until problems are resolved and dates rolled on by months already lost, then see the quick link on the right.
There are issues with the bulk uploader not working.
I'll do an entry each month where we can report and track progress. Follow the quick links in the side panel to the latest entry and the 'entries by subject' links for past entries.
We can also try a monthly poll. So the current one is what do you think of the Mediamax service in September. You can vote now. I'll run for this a week into October so we can register how the month has gone and then start a poll for October.
People also have wish lists of improvements (top is getting the current system working!!). Follow the quick link to the latest postings on wish lists.
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We are currently experiencing technical issues with our site. When attempting to access the site users may get a 401 error saying that they "are not authorized to view this page". Our IT team is working on correcting the situation. We will post here when it is resolved.
---
A week later and nothing has yet been posted to say it has been resolved.
Other known problems are files failing to upload, though you get no warning of this. They just do not appear.
Many files are inaccessible. Mediamax say they are working on it. See the quick link to the latest file availability audit on the right.
People being billed incorrectly. If you want to add your name to the list of those who want billing frozen until problems are resolved and dates rolled on by months already lost, then see the quick link on the right.
There are issues with the bulk uploader not working.
I'll do an entry each month where we can report and track progress. Follow the quick links in the side panel to the latest entry and the 'entries by subject' links for past entries.
We can also try a monthly poll. So the current one is what do you think of the Mediamax service in September. You can vote now. I'll run for this a week into October so we can register how the month has gone and then start a poll for October.
People also have wish lists of improvements (top is getting the current system working!!). Follow the quick link to the latest postings on wish lists.
Wednesday, September 19, 2007
Mediamax 401 error
This is the latest post on the official Mediamax blog:
http://mediamaxblog.blogspot.com/2007/09/current-site-issues.html
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Current site issues
We are currently experiencing technical issues with our site. When attempting to access the site users may get a 401 error saying that they "are not authorized to view this page". Our IT team is working on correcting the situation. We will post here when it is resolved.
---
I'll aim to add a new post with the update as soon as there is news from Mediamax. As you can't comment on the Mediamax blog, feel free to leave comments here.
There have been some specific responses to comments from John Hood of Mediamax so please do look back over past posts.
http://mediamaxblog.blogspot.com/2007/09/current-site-issues.html
---
Current site issues
We are currently experiencing technical issues with our site. When attempting to access the site users may get a 401 error saying that they "are not authorized to view this page". Our IT team is working on correcting the situation. We will post here when it is resolved.
---
I'll aim to add a new post with the update as soon as there is news from Mediamax. As you can't comment on the Mediamax blog, feel free to leave comments here.
There have been some specific responses to comments from John Hood of Mediamax so please do look back over past posts.
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